Please click below for specific
information on:
Training Modules
Please click below for specific information on:
Rapport Skills
Define rapport and
examine ways in which it is established and maintained in business and
personal relationships.
Proactive Listening
This program
stresses the importance of attentive body language, encouraging the other
person to speak, and finally to verify that the information was received
accurately.
Tailoring Individual Feedback
Feedback is one of
the most critical, and yet one of the least understood skills in a business
professional’s tool box.
Precise Questioning
Designed to assist
the “Internal Consultant” in systematically gathering accurate requirements,
at the beginning of a project.
Logical Level Structure
This module does
not discuss the intricacies of any specific “personality type” profiles;
however, the model does demonstrate how these strategies affect all other
aspects of the human behavior.
Collaboration
Techniques for the
internal consultant to use in creating a collaborative working environment
with his or her client.
Motivational Strategies
Diversity exists in communication, thinking, and
decision-making styles. Unrecognized diversity can undermine
communication effectiveness.