Precise Questioning

When our clients define their desired outcomes, they describe what they want.  This may not be what they actually need.  This program is designed to assist the “Internal Consultant” in systematically gathering accurate requirements, at the beginning of a project.  Its seven-step process is designed to assist the clients to become aware of their real needs vs. their perceived wants. 

Duration:

120 minutes 

Intended for:

Internal consultants, training coordinators, new product developers, etc. who need a systematic process to accurately gather their specific client’s business requirements.  

Objectives:

Upon successful completion of this module, participants will be able to:

• gather accurate information regarding the client’s current status and needs

• guide the client through a powerful seven-step questioning process, in order to understand the difference between their perceived wants and their realistic needs

• ask questions to create a clear, agreed-upon, desired solution

• create a compelling client ownership of the agreed-upon outcomes

• discover the enterprise-wide affect of any new or changed process/procedure

• determine what additional resources are needed to accomplish the desired goal 

Topics:

• A powerful seven-step questioning technique to assist the client in defining their real needs

• Role play the questioning process with partners

• Clarifying vague wording in the client’s vocabulary