Proactive Listening

In spite of thoughts to the contrary, we can all improve our communication skills by listening more proactively.  This program stresses the importance of attentive body language, encouraging the other person to speak, and finally to verify that the information was received accurately. 

Duration:

90 minutes 

Intended for:

Business professionals who want to fine-tune their listening skills.  

Objectives:

Upon successful completion of this module, participants will be able to:

• focus their attention on another person’s information

• demonstrate rapport while listening to another person

• encourage another person to continue with their story

• be aware of what, specifically, they are doing, at any moment, while actively listening

• clarify the content for accuracy—in the moment 

Topics:

• Three, easy-to-follow techniques to become a more focused and proactive listener

• Role play in which the participants practice three, very specific listening techniques

• The impact of “mind trips” on listening