Rapport Skills
We know when we are
- or are not - experiencing rapport with others. But, just what is rapport?
In this module, the participants define rapport and examine ways in which it
is established and maintained in business and personal relationships.
Duration:
120 minutes
Intended for:
Business professionals
who work closely with internal or external clients. The program is focused
on those who need to create an atmosphere of harmony with their clients and
business partners, in order to work together more effectively.
Objectives:
Upon successful
completion of this module, participants will be able to:
-
experience rapport first hand
-
practice establishing and maintaining
rapport with business partners
-
demonstrate techniques used to gain
rapport — in person, on the phone and in business meetings
-
discuss how to utilize rapport to
accomplish goals and to keep the door of communications open
Topics:
How rapport is established and maintained
through:
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